Improving person-centred care in hospitals: Transitioning the “Volunteer Dementia and Delirium Care Program” training online

An innovative online interactive training course will be developed and trialled to promote wider and more rapid adoption of the existing evidenced-based person-centred Volunteer Dementia and Delirium Care Program, to support higher quality of care in acute hospital settings across Australia. This project responds directly to urgent calls from our long-term consumer, volunteer, hospital and government partners to improve person-centred hospital care for people living with dementia and/or delirium.

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This project will commence in August 2025 and use an online interactive training course to promote wider and more rapid adoption of the existing person-centred Volunteer Dementia and Delirium Care Program (VDDCP), to support higher quality care for people living with dementia and/or delirium in hospital settings across Australia.

In Australia, people living with dementia account for around 200,000 hospitalisations each year, and delirium is one of the most common hospital-acquired complications. Improving person-centred care for this extensive group has the potential for far reaching impact on quality and costs of hospital care. However, task-oriented and medically focused hospital environments are not conducive to supporting person-centred care, with significant time constraints and staffing limitations contributing to poor care outcomes, including death.

Volunteers have provided a way of addressing this crisis, by supporting care which identifies and meets the physical, social and emotional needs of each patient; however, the reach of volunteer training to-date has been constrained by face-to-face delivery. This proposal to develop and trial an innovative online interactive VDDCP training course is in direct response to urgent calls from our long-term consumer, volunteer, hospital and government partners for improving person-centred acute hospital care for people living with dementia and/or delirium. Being involved in the journey and witnessing the effectiveness of the face-to-face training, these partners are committed to an online version that ensures broader VDDCP uptake, whilst continuing to facilitate positive outcomes for volunteers, patients and their carers.

Figure 1: Volunteer Dementia and Delirium Care Program (VDDCP)

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Volunteer Training Diagram

 

Figure 2: Timeline of development of VDDCP

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Propposed Training for Hospitals

Members

Principal investigator

Lead Researcher (MRFF Project 'To Know Me is to Understand Me: Digital Life Story Packages in Dementia Care Transitions')

Co-investigator

Catherine Bateman

Project Manager (Dr K Anderson Research Group)

Ms Annaliese Blair

Project Manager (Dr K Anderson Research Group fixed-term)
PhD Scholar

Photo of Christine Phillips

Professor Social Foundations Medicine, ANU School of Medicine and Psychology
Associate Dean (Health Social Science) ANU College of Science and Medicine
General Practitioner, Companion House Medical Service

Hanna Suominen

Professor, School of Medicine and Psychology (part-time)
Professor ANU School of Computing

Year 2 Medical Student Year Coordinator
Senior Lecturer in Exercise Physiology, ANU School of Medicine and Psychology

Partners & sponsors

NSW Agency for Clinical Innovation
Southern NSW Local Health District
Australian Commission on Safety and Quality In Health Care
Aged Care Quality and Safety Commission