Quality, Experience and Safety of Telehealth (QuEST)

This project examines the effective ingredients of high-quality, safe health consultations that are shared across video, telephone, or face-to-face consultation, in populations with varying uptake of telehealth. Through transdisciplinary linked studies addressing communication and decision-making, we explore the attributes and outcomes of simulated consultations on high-risk medication use for people with English fluency, and people with limited English proficiency. The outcomes of this project will include a novel decision-supporting tool for safe telehealth consultations across diverse English proficiency levels. The two study arms of this project are centred in cognitive psychology (Study One) and linguistics (Study Two). Both studies are currently recruiting and more information can be found below. 

Members

• Professor Christine Phillips
• Associate Professor Eryn Newman
• Associate Professor Susy Macqueen
• Dr Yiyun Shou
• Dr Mary Jiang
• Ms Megan Reid Hobbs
• Mrs Leanne Watts
• Professor Bruce Christensen
• Professor Sally Hall Dykgraaf
• Associate Professor Jane Desborough
• Dr Danielle Butler